Return & Refund Policy

Effective Date: 01/01/2025

 

1. Overview

At JTP Machinery, we take pride in providing quality machinery and equipment. If you are not completely satisfied with your purchase, this policy outlines your rights and options for returns and refunds.

 

2. Eligibility for Returns

To qualify for a return:

The item must be unused, in its original packaging, and in the same condition you received it.

The return request must be made within [30] days from the date of delivery.

Proof of purchase (invoice or receipt) is required.

Certain types of items are not eligible for return, including:

Custom-built or special-order machinery

Electrical or electronic parts that have been installed or used

Clearance or discounted items marked “final sale”

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3. Return Process

To initiate a return:

Contact our support team at [your email address] with your order number and reason for return.

Our team will review your request and provide return instructions.

Once approved, ship the item back to the address provided.

After inspection, we will notify you regarding the approval or rejection of your refund.

Note: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

 

4. Refunds

If approved:

Refunds will be processed to your original payment method within [7–10 business days].

Shipping and handling fees are non-refundable.

For partial returns, only the returned items’ value will be refunded.

If the product is damaged or missing parts not due to our error, a partial refund may be granted.

 

5. Exchanges

We only replace items if they are defective or damaged. To request an exchange, email us at [your email address].

 

6. Damaged or Faulty Products

If your product arrives damaged or faulty:

Notify us within [48 hours] of receiving the item.

Provide clear photos or videos of the issue for assessment.

We will offer a replacement, repair, or refund depending on the situation.

 

7. Contact Us

If you have questions about our Return or Refund Policy, please contact:

JTP Machinery
Email: sales@jtpmachinery.co.za
Address: 35 Fabriek St, Upington, 8301